Policies

DELIVERY POLICY

1) THE SHIPPING CHARGES WILL BE AS FOLLOWS: -

A) FOR WEST MALAYSIA

>RM500.00  FREE SHIPPING CHARGES


1-3 Days exclude public holiday

B) FOR EAST MALAYSIA

<1kg Order – RM25.00 / DELIVERY
ADD ON KG – RM10

2-5 Days exclude public holiday

C) FOR SINGAPORE

<1kg Order – RM40.00 / DELIVERY
ADD ON KG – RM15
2-5 Days exclude public holiday

D) FOR OTHER COUNTRY, PLEASE CONTACT US

2) We will send you an email / phone message within 24hours confirming your order includes tracking number when the item is shipped out from our premises.

3) Orders with payment received before 2.00 noon are normally shipped out at the same day ( Monday to Friday) , delivery is usually next working day after posting requires 3 to 7 working days for delivery. Delivery time may be longer during holidays or specific period.

PURCHASE AND CANCELLATION

1) All orders are automatically cancelled if payment is not received after 24 hours.

2) Beauty express reserve the right to refuse/ cancel an order without prior notice if the products ordered is not longer available in stock.

3) Items in your shopping cart are not reserved and may be purchased by others

REFUND POLICY
 
1) All products sold are not returnable , refundable and exchangeable

2) Refund will be made if the product is expired after received

3) We will notify to customer whether the refund is approval or rejection.

PRIVACY POLICY

We are committed to protect your privacy. We do not sell, share or trade customer’s personal information collected online with third parties. Please read the Statement of Privacy to be more aware about our policy on collecting, using and disclosing any information.
Uses of Information
You agree that the personal information we collect from you will be used and or shared within our corporate group and to third parties for one of the following purposes:
• To deliver products that you purchase from our website
• To inform and update you on the delivery of the product and for customer support purposes;
• To provide you with relevant product information;
• To process your orders and to provide you with the services and information offered through our website and which you may request;
• To allow us to administer your registered account with us;
• To conform to legal requirements or comply with legal process;
• To verify and carry out financial transactions in relation to payments you may make online. For example, payments that you make through our website will be processed by Ipay88.
 
The personal information we collect may include your:

• Name
• Telephone Number
• Mobile Number
• Delivery Address
• Billing Address
• Email Address
 
Information Security
We employ certain security measures, such as encryption where appropriate. We also take appropriate steps to ensure that your information is treated securely.
 
Changes to the Privacy Policy
We reserve the right to modify and change the Privacy Policy at any time. Any changes to this policy will be published on our website. You should check this Policy each time you access our website so as to be aware of the most recent applicable version of the Policy.
 
Complaints about breaches of privacy
If you are not satisfied with the way in which we handle your enquiry or complaint, please don't hesitate to contact us.